מדיניות ביטול, פיצויים והחזר כספי לפי חברות הקרוזים. בתקופת הקורונה

ענף הקרוזים העולמי נסגר מאמצע מרץ, כאשר כל קו קרוז מקבל החלטות עצמאיות מתי יחזרו לשירות, וכל חברה יצרה את מדיניות הפיצויים והחזרים משלה. 

תודה לאורלנדו מרטינז ששלח לי את המידע הנפלא

Azamara Cruises

  • Service Suspension: through May 11, 2020
  • Compensation: 125% Future Cruise Credit toward any Azamara cruise sailing on or before December 31, 2021
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Cruise with Confidence: Azamara allows passengers sailing through September 1, 2020 to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Azamara cruise departing on or before December 31, 2021
  • More Information: https://www.azamara.com/travel-advisory

Carnival Cruise Line

  • Service Suspension:  through May 11, 2020, plus all Alaska sailings through and including June 30, 2020; all San Francisco sailings through 2020; all Carnival Radiance sailings through and including November 1, 2020; and all Carnival Legend sailings through and including October 30, 2020.
  • Compensation: Valid for sailings booked by 12/31/2020 and sailed by 12/31/22. 5 Day or Shorter Cruises: Future Cruise Credit plus $300 per Stateroom Onboard Credit. 6+ Day Cruises: Future Cruise Credit plus $600 per Stateroom Onboard Credit
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Incentive to Sail/Flexible Cancellations: For sailings departing June through September 2020, guests will receive a $100 per stateroom Shipboard Credit for sailing as scheduled. If guests choose to cancel their cruise, they can do so at least 30 days prior to sailing and receive a Future Cruise Credit for any non-refundable penalties
  • More Information:  https://www.carnival.com/health-and-sailing-updateshttps://cruiseradio.net/carnival-extends-cruise-cancellation-compensation-period/

Celebrity Cruises

  • Service Suspension: through May 11, 2020
  • Compensation: 125% Future Cruise Credit toward any Celebrity Cruises sailing on or before December 31, 2021
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Cruise with Confidence: Celebrity allows passengers sailing through September 1, 2020 to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Celebrity cruise departing on or before December 31, 2021
  • More Information: https://www.celebritycruises.com/travel-alert/voluntary-suspension-of-cruising 

Costa Cruises

  • Service Suspension: through April 29, 2020; select ships have additional cancelled cruises
  • Compensation: Future Cruise Credit
  • Refund: No information provided. Contact Costa for details
  • More information: https://www.costacruises.com/cruising-soon.html

Crystal Cruises

  • Service Suspension: cruises through mid-May
  • Compensation: A Future Cruise Credit for 125% of the cruise fare paid will be issued, valid for any Crystal cruise experience (Ocean, river, yacht or expedition) valid for sailings through December 31, 2022
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • More information: https://www.crystalcruises.com/corona-virus-health-advisory/breaking-news

Cunard Line

  • Service Suspension:  through May 15, 2020
  • Compensation: A Future Cruise Credit equal to 125% of the cruise fare paid will be issued, valid on any Cunard sailing through March 31, 2022, when booked by December 31, 2021
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment within 60 days.
  • Revised Final Payment Due Date: Cunard has modified the final payment date for cruises sailing between July 1 and September 30, 2020 to be 60 days before sailing, and cancellation penalties do not apply until the new final payment date.
  • More information: https://www.cunard.com/en-us/contact-us/travel-health-advisories

Disney Cruise Line

  • Service Suspension: through April 28, 2020
  • Compensation: Future Cruise Credit for any Disney Cruise Line sailing within 15 months of the original sailing date
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Flexible Cancellation Policy: Guests scheduled to depart on the Disney Magic between April 29, 2020 and May 8, 2020, and on the Disney DreamDisney Fantasy and Disney Wonder between April 29, 2020 and May 31, 2020 can cancel their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date.
  • More information: https://disneycruise.disney.go.com/guest-services/advisory

Holland America Line

  • Service Suspension: through May 14, 2020
  • Compensation: Guests will receive a 125% Future Cruise Credit for the base cruise fare paid, plus a $250 per person Onboard Credit, valid on any Holland America Line sailing through December 31, 2021.
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Book with Confidence: For sailings on or before July 31, 2020, guests can cancel up to 48 hours prior to sailing and receive a 100% Future Cruise Credit in the amount of cancellation fees; guests sailing August 1 through October 15, 2020 who booked March 1 to April 30, 2020  can cancel up to 30 days before sailing to receive a 100% Future Cruise Credit in the amount of cancellation fees
  • More information: https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory/BookWithConfidence.html

MSC Cruises

  • Service Suspension: through May 29, 2020
  • Compensation: Passengers can receive a 125% Future Cruise Credit for the entire cruise fare paid, valid on any MSC Cruise sailing on or before December 31, 2020.
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Cruise Assurance: Passengers sailing through July 31, 2020, can cancel their cruise up to 48 hours prior to departure and receive a 100% Future Cruise Credit for the cruise fare paid, valid on any MSC cruise through December 31, 2021.
  • More information: https://www.msccruisesusa.com/en-us/Cruise-Changes-COVID19.aspx

Norwegian Cruise Line 

  • Service Suspension: through May 10, 2020
  • Compensation: Guests with active reservations on the canceled sailings will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid.  These future cruise credits will be issued by Friday, April 3, 2020, and can be applied anytime within one year of the issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted.
  • Peace of Mind Guarantee: for any voyage from May 11, 2020, through September 30, 2020, guests are free to cancel anytime up to 48 hours in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022.
  • More information: https://www.ncl.com/why-cruise-norwegian/book-with-confidence#suspendedsailings

Oceania Cruises

  • Service Suspension: through May 10, 2020
  • Compensation: Guests with active reservations on these canceled sailings as of the dates listed above have been provided with a 125% Future Cruise Credit of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for an Oceania voyage between now and December 31, 2022.
  • Refund: Eligible guests may choose a refund equal to the amount paid.
  • Cruise Assurance: for all existing and new reservations made by May 31, 2020, on Oceania Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to the departure date and receive a 100% Future Cruise Credit.
  • More Information: https://www.oceaniacruises.com/assurance

Princess Cruises 

  • Service Suspension: through May 10
  • Compensation: Depending on their sail date, guests are eligible for a 100 percent future cruise credit, plus a bonus future cruise credit.
  • Refund: Eligible guests may choose a refund equal to the amount paid. On top, guests will receive a future cruise credit, depending on their sail date.
  • Cruise Assurance: Depending on their sail date, guests can cancel up from 48 hours to 30 days prior to sailing to receive a future cruise credit.
  • More information: https://princess.qualtrics.com/jfe/form/SV_3IPGcxcN0jSk6c5 

Regent Seven Seas 

  • Service Suspension: through May 10, 2020
  • Compensation: Guests with active reservations on these canceled sailings as of the dates listed above have been provided with a 125% Future Cruise Credit of the amount paid, which can be applied to an existing reservation or any new reservation made within one year for a Regent voyage between now and December 31, 2022.
  • Refund: Eligible guests may choose a refund equal to the amount paid.
  • Cruise Assurance: for all existing and new reservations made by May 31, 2020, on Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to the departure date and receive a 100% Future Cruise Credit.
  • More Information: https://www.rssc.com/request-refund/

Royal Caribbean

  • Service Suspension: through May 11, 2020
  • Compensation: 125% Future Cruise Credit toward any Royal Caribbean cruise sailing on or before December 31, 2021
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • Cruise with Confidence: Royal Caribbean allows passengers sailing through September 1, 2020 to cancel up to 48 hours prior to the cruise and receive a Future Cruise Credit for any non-refundable penalties that can be used for any Royal Caribbean cruise departing on or before December 31, 2021
  • More Information: https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Seabourn

  • Service Suspension: through May 14, 2020
  • Compensation: 125% Future Cruise Credit, valid on any future Seabourn sailing through December 31, 2021
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment.
  • More Information:  https://www.seabourn.com/en_US/news/pause-global-cruise-operations.html

Silversea

  • Service Suspension: through May 12, 2020
  • Compensation: 125% Future Cruise Credit, valid for two years from the date of issuance
  • Refund: Guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment within 90 days.
  • More Information:  https://www.silversea.com/information-on-itinerary-changes.html

Viking Cruises 

Virgin Voyages 

  • Service Suspension: through August 7, 2020
  • Compensation: 200% in Future Voyage Credit which you can apply to another sailing, rather than a refund. That’s double the value of your existing voyage fare. If you use your Future Voyage Credit before June 30, 2020, we’ll sweeten things even more, with up to $500 in onboard credit.
  • Refund Policy: A full refund of your voyage fare along with a Future Voyage Credit equal to 25% of the booked voyage fare to be used on a future sailing. All refunds will be applied to your original form of payment within 30 days.
  • More Information: https://www.virginvoyages.com/Web-Marketing/deals.html

Windstar Cruises 

  • Service Suspension: through April 30, 2020
  • Compensation: Guests on canceled cruises will receive the choice of (1) a Future Cruise Credit valued at 125% of all monies paid to Windstar Cruises; (2) on select canceled cruises, a Future Cruise Credit valued at 100% of all monies paid to Windstar Cruises plus an onboard credit for $300.
  • Refund: A full refund equal to the amount paid on the Windstar booking to the original form of payment.
  • Cruise with Confidence Policy: Travelers who cancel a cruise booking up to 15 days prior to departure will receive a 100% Future Cruise Credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is good for the cruise fare only.
  • More Information: https://www.windstarcruises.com/travel-health-advisory

(Updated: March 31, 2020 6:16 p.m. EDT)

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